Frequently Asked Questions

Pre-orders and payment

When does my card get charged?

Your card is authorised when you pre-order but only charged when the campaign reaches 100 orders and officially funds. If the campaign does not fund, no charge is made and the authorisation is released.

Can I cancel my pre-order?

Yes. You can cancel any time before the campaign funds. Once a campaign hits 100 orders and your card is charged, the order is confirmed and our standard refund policy applies.

What payment methods do you accept?

All major credit and debit cards, Apple Pay, and Google Pay.

Do prices include shipping?

No. The campaign price is for the record only. Shipping is calculated at checkout based on your delivery address.

Campaigns

What happens if a campaign does not reach 100 orders?

The campaign closes, no cards are charged, and the artist is free to try again or take their record elsewhere. We send all pre-order customers an email letting them know.

How long do campaigns run?

Each campaign sets its own end date, typically between 30 and 90 days. The end date is shown on every campaign page along with a live countdown.

Can I order more than one copy?

Up to 5 copies per campaign per customer.

Are the records new pressings or second-hand?

Every record on this platform is a new pressing produced specifically for the campaign. Nothing second-hand.

Shipping and delivery

Do you ship internationally?

Yes. We ship worldwide. Shipping costs vary by destination and are shown at checkout.

How long does delivery take after a campaign funds?

Pressing and quality control typically takes 8 to 10 weeks from the campaign funding date. Once records ship, standard delivery times apply depending on your location.

Will I get tracking information?

Yes. You will receive a shipping notification with a tracking number as soon as your order dispatches.

For artists

How do I list a campaign?

Email us at [email protected] with your record details. See our For Artists page for full information.

What does Pressed to the Edge charge?

We charge an 8% platform fee on successfully funded campaigns only. No upfront fees, no fee if the campaign does not fund.

Do you take any rights to my music?

No. We have no claim on your masters, publishing, or any other rights. We are a pressing crowdfund platform, nothing more.

Still have a question?

Email us at [email protected] and we will get back to you within 2 working days.